Improve Service

Here are a few tips from ASE to communicate effectively with the workshop: prepare before taking your vehicle for repair or service. * Read the owner’s manual to learn about systems and vehicle components. * Follow the recommended service schedule and keep a record of all service and repair work. Use all your senses to inspect your vehicle for: * unusual sounds, odors, drips, leaks, smoke, warning lights, worn meters, or tires, bands or hoses changes. Changes in acceleration, performance engine, mileage, or fluid levels. Problems or changes to curb, maneuver, or control your car.

* Note When the problem occurs. * When started the problem? It is constant or periodic, when the vehicle is cold or after? has the engine warmed? At any speed? Only by speeding up? To stop? To go back? To change speed? Once you are in the mechanical workshop: * be prepared to describe the symptoms; but don’t suggest a specific repair. ** Not feel embarrassed to ask the technical terms are explained well. ** Not wait to make an immediate diagnosis, but ask about the problem, the resolution, and the cost before you start work. Sure that you understand the rules of the workshop related diagnostic burdens, workmanship, return of old parts and warranties. * Avoid a workshop where one feels rushed, ignored or advantaged.

For a copy of the brochure of ASE how communicate to improve service for your car send an of business with your address and stamp to ASE, communication brochure, Dept. NUH-101, 13505 Dulles Technology Drive Suite 2, Herndon, VA 20171-3421. The National Institute for the excellence of the service Automotive (ASE) was founded in 1972, independent and nonprofit, is dedicated to improving the quality of automotive service and repair with voluntary testing and certification of its technicians. Certified technicians used a blue and white logo of ASE in the shoulder, and they carry a credential in the Pocket by specifying their exact specialization areas. Their employers often placed the blue and white emblem of ASE at their premises. Approximately 420,000 technicians have credentials of ASE. For more information, visit.