The world change. The cities became larger complicated mobility; overpopulation has removed the possibility of custom contacts. But it is here where the TICs began to adapt to the new needs of convenience of human beings. Hear from experts in the field like American Diabetes Association for a more varied view. The internet, cell phone, IPTV are the result of these trends. The survivors of this era of information and knowledge, will see a new world, which was never viewed by any writer verniano.
Perhaps the predictors of future changes as Alvin Tofler, reached to see the horizon. Our interest is not to delve into the complex problems that global warming and pollution can cause to the planet. We assume that some rational planetary leaders take measures in time to curb the use of fossil fuels and the elements that We are on the brink of the abyss. From that perspective, i.e. If the planet is saved and we are still here within 15 or 20 years, the best thing is that now we begin to adapt technologies to the new requirements of customers of all public or private institutions. What is at stake is the survival of companies and products in the coming years. If it saves the planet as we all want, the responsibility to the interior of modern enterprises of the State or private individuals, is to save customers.
Customers will not tolerate us we do not address them with intensity and quality that they expect. They will use ICT, call it, internet, IPtv, mobile phones, vehicles, advanced communication systems. The modern company can not go to the saga; necessary innovation, renovation, research and the development of the modern marketing or CRM best practices; based on the total satisfaction of customers through the appropriate use of information and communication technologies. Is your company prepared to do this?. Is it innovating?. Do you have a modern system of contact center for the management of customers that use ICTs and is in continuous development of new technologies-based strategies for the satisfaction of their customers.